Privacy policy
Last Updated: 9 Jan 2026
Elvora ("we," "our," "us") operates this website and online store to provide customers with access to our products, services, and shopping experience (collectively, the "Services"). This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, place an order, contact us, or otherwise interact with our Services.
By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Policy, please discontinue use of our Services.
Information We Collect
When you interact with our Services, we may collect personal information that you voluntarily provide to us, including your name, email address, mobile number, billing address, shipping address, and payment-related information necessary to process your orders.
We may also collect information relating to your purchases, order history, returns, exchanges, customer support requests, product preferences, and communications with us.
Additionally, certain information may be collected automatically when you visit our website, including your IP address, browser type, device information, operating system, pages visited, referring websites, and information about how you interact with our Services.
How We Use Your Information
We use your personal information to provide, maintain, and improve our Services. This includes processing and fulfilling orders, arranging shipping and delivery, handling returns and refunds, communicating with you regarding your purchases, and responding to customer support inquiries.
Your information may also be used to personalize your shopping experience, improve website functionality, conduct analytics, prevent fraudulent transactions, maintain website security, and comply with legal obligations.
Where permitted by law, we may use your contact details to send promotional communications, offers, updates, and marketing materials. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our communications or by contacting us directly.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve user experience, remember preferences, understand website traffic, and enhance the functionality of our Services.
Cookies help us recognize returning visitors, maintain shopping cart functionality, analyze website performance, and provide a more personalized browsing experience. Most web browsers allow you to manage or disable cookies through browser settings. However, disabling cookies may affect certain features of the website.
Third-Party Services
To operate our business efficiently, we may engage trusted third-party service providers who assist us with website hosting, payment processing, order fulfillment, shipping, analytics, customer support, marketing, and other business operations.
Our store may be hosted on Shopify or other e-commerce platforms that process information on our behalf to facilitate transactions and improve customer experience. For payment processing, we may use secure third-party payment gateways such as Razorpay, which process payment information in accordance with their own privacy and security policies. We do not store your complete debit card, credit card, UPI, or banking information on our servers.
These service providers are permitted to access personal information only to the extent necessary to perform services for us and are required to maintain appropriate confidentiality and security measures.
We may also disclose information when required by applicable law, governmental authorities, courts, regulatory bodies, law enforcement agencies, or where necessary to protect our legal rights, prevent fraud, enforce our policies, or safeguard the security of our business, customers, and Services.
Data Security
We implement reasonable technical, administrative, and organizational safeguards to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.
While we take commercially reasonable steps to secure your information, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of your information.
Customers are responsible for maintaining the confidentiality of any account credentials and passwords used to access our Services.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing Services, maintaining records, complying with legal obligations, resolving disputes, and enforcing our agreements.
When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.
Customer Rights
Subject to applicable Indian laws, including the Digital Personal Data Protection Act, 2023, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of personal information, withdraw consent where processing is based on consent, and seek information regarding how your data is being processed.
To exercise any of these rights, please contact us using the details provided below. We may require reasonable verification of identity before processing certain requests.
We will not discriminate against any customer for exercising their privacy rights.
Children's Privacy
Our Services are not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.
Third-Party Links
Our website may contain links to third-party websites, applications, or services that are not controlled by us. We are not responsible for the privacy practices, policies, or content of such third-party services. We encourage users to review the privacy policies of any third-party websites they visit.
Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or operational needs.
Any changes will be posted on this page along with the updated "Last Updated" date. Continued use of our Services after such changes constitutes acceptance of the revised Privacy Policy.
Contact Information
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us:
Elvora
Email:info@officialelvora.in
Address: Rawal Pada,Dahisar East