Last Updated: 9 Jan 20206

Welcome to Elvora. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order with us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.

Eligibility and Account Terms

By using our Services, you represent that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.

You are responsible for ensuring that any information you provide, including your name, address, email address, and payment details, is accurate, complete, and up to date. You are also responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.

We reserve the right to suspend or terminate accounts that provide false information, engage in fraudulent activity, violate these Terms, or misuse our Services.

Pricing and Payment

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise specified.

We reserve the right to modify prices, promotions, discounts, and product availability at any time without prior notice. Any such changes will not affect orders that have already been confirmed.

Payments may be processed through secure third-party payment gateways, including Razorpay and other authorized payment providers. By making a purchase, you agree to comply with the terms and policies of the relevant payment service provider.

We are not responsible for payment failures caused by banking institutions, payment gateways, technical issues, or incorrect payment information provided by customers.

Product Descriptions

We strive to ensure that all product descriptions, specifications, images, and other content on our website are accurate and up to date.

However, slight variations in color, appearance, packaging, or design may occur due to photography, screen settings, manufacturing updates, or other factors. Such variations shall not be considered defects.

We do not guarantee that product descriptions or website content will always be completely accurate, current, or error-free.

Order Acceptance and Cancellation

Placing an order on our website constitutes an offer to purchase a product. All orders are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including in cases involving pricing errors, suspected fraud, stock unavailability, inaccurate information, or violations of these Terms.

If an order is cancelled after payment has been successfully received, the applicable refund will be processed in accordance with our Refund Policy.

Shipping Policy

Order Processing

Orders are typically processed within [PROCESSING TIME] after successful payment confirmation. Processing times may be extended during holidays, promotional periods, high-demand seasons, or unforeseen circumstances.

Shipping Methods

We partner with trusted courier and logistics providers to deliver orders across India. Shipping partners may vary depending on the delivery location and service availability.

Delivery Timeframes

Estimated delivery timelines are generally between [X-X BUSINESS DAYS] from the date of dispatch.

Delivery times are estimates only and may vary depending on customer location, courier performance, weather conditions, public holidays, government restrictions, or other circumstances beyond our control.

Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Any free shipping offers, promotional shipping rates, or minimum order value requirements may be modified or withdrawn at our discretion.

Tracking Information

Once an order has been shipped, customers will receive tracking details via email, SMS, or other available communication channels.

Tracking updates are provided by third-party logistics partners, and delays in tracking updates may occasionally occur.

Delivery Delays and Issues

While we work with reliable shipping partners, delivery delays may occur due to reasons beyond our control.

Elvora shall not be held liable for delays caused by courier services, natural disasters, strikes, transportation disruptions, governmental actions, incorrect delivery information provided by customers, or other force majeure events.

Customers are responsible for ensuring that shipping details provided at checkout are accurate and complete.

Shipping Coverage

We currently ship to all serviceable pin codes across India through our trusted courier and logistics partners.

At this time, we do not offer international shipping.

Returns and Refunds

Returns, exchanges, and refunds are governed by our separate Return and Refund Policy available on our website.

Customers are encouraged to review the Return and Refund Policy before making a purchase.

Prohibited Uses

You agree not to use our website or Services:

• For any unlawful purpose or activity.

• To violate any applicable laws or regulations.

• To submit false, misleading, or fraudulent information.

• To interfere with website security or functionality.

• To distribute malicious software, viruses, or harmful code.

• To infringe upon intellectual property rights belonging to Elvora or third parties.

• To engage in activities that may damage our reputation, systems, or customer experience.

We reserve the right to restrict access or take legal action against users who violate these provisions.

Intellectual Property

All content available on this website, including text, graphics, logos, images, designs, product descriptions, branding, and website materials, is the property of Elvora or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written consent.

Limitation of Liability

To the maximum extent permitted under applicable law, Elvora, its owners, employees, affiliates, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or Services.

Our total liability, if any, shall not exceed the amount paid by the customer for the specific product giving rise to the claim.

Nothing in these Terms excludes any rights that cannot be excluded under applicable consumer protection laws.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from or relating to these Terms, our Services, or any transactions conducted through our website shall be subject to the exclusive jurisdiction of the courts located in [CITY, STATE, INDIA].

Contact Information

For any questions regarding these Terms, Shipping Policy, or our Services, please contact:

Elvora
Email: info@officialelvora.in
Address:Rawal Pada, Dahisar East