Refund policy
At Elvora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Please read this Return & Refund Policy carefully before requesting a return, replacement, or refund.
Return Eligibility
To be eligible for a return, the product must be returned within 15 days of the date of delivery.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned with its original packaging, accessories, manuals, and any complimentary items received with the order.
- Not show signs of misuse, damage, alteration, or excessive wear caused after delivery.
- Be accompanied by proof of purchase or order confirmation.
We reserve the right to inspect returned products before approving any refund or replacement request.
Return Request Process
To initiate a return, please contact us at [EMAIL ADDRESS] within 14 days of receiving your order.
Please include:
- Order number
- Full name
- Reason for return
- Clear photographs or videos (if the product is damaged, defective, or incorrect)
Our support team will review your request and provide further instructions regarding the return process.
Returns sent without prior approval may not be accepted.
Refunds
Once the returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed to the original payment method used for the purchase within 30 days.
Please note that depending on your bank, card issuer, UPI provider, or payment gateway, it may take additional time for the refunded amount to reflect in your account.
Any shipping charges paid during checkout are generally non-refundable unless the return is due to a damaged, defective, or incorrect product delivered by us.
Exchanges and Replacements
We offer replacements for products that arrive damaged, defective, or materially different from the item ordered.
If you receive a damaged, defective, or incorrect product, please contact us at [EMAIL ADDRESS] within 14 days of delivery and provide clear photographs or videos of the issue.
Subject to verification, we will arrange a replacement at no additional cost to you.
Replacement requests are subject to product availability. If a replacement is unavailable, an appropriate refund may be issued.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please notify us as soon as possible after delivery.
To help us resolve the issue quickly, we may request photographs, videos, or other supporting information.
Upon verification, we may provide a replacement, refund, store credit, or another suitable resolution at our discretion.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Products returned after the applicable return window.
- Products that have been used, damaged, altered, or mishandled after delivery.
- Products returned without original packaging or accessories.
- Items purchased during clearance, liquidation, or special sale events marked as non-returnable.
- Gift cards, promotional items, or complimentary products.
Return Shipping Costs
If the return is due to a damaged, defective, or incorrect product delivered by us, return shipping costs will be borne by Elvora.
For all other approved returns, customers may be responsible for the return shipping charges unless otherwise stated.
We recommend using a trackable shipping method when returning products, as we cannot guarantee receipt of returned items that are lost during transit.
Cancellations
Orders may be cancelled before they are shipped by contacting us at [EMAIL ADDRESS].
Once an order has been shipped, cancellation requests may no longer be possible and the order will be subject to this Return & Refund Policy.